All items in stock will ship within 1 business day (applicable to all shipping methods).
Any orders placed after 3:00pm GMT +8 will be processed the following business day.
Our shipping carrier only delivers Monday-Friday, excluding holidays. Everyone needs a break, right?
For international shipments, the recipient is responsible for all Customs Duties and Taxes levied by the country of destination.
For orders returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.
Uniq prides itself in Customer Satisfaction Guarantee. You may return any item(s) purchased from this web site for any reason within the first thirty 28 calender days from the date of delivery. Any orders returned and received after 30 days from the delivery date are subject to exchange only. We will gladly exchange your product or give you a full refund (excluding the shipping cost), whichever you prefer. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping it back to us.
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping. Please include a printed copy of your order and invoice to ensure your return is processed without delay. Check that all returns are securely wrapped and packaged as we cannot be held responsible for any items that have been damaged in transit. Uniq can, at its discretion, replace the unit and ship it to you with postage paid. Uniq cannot accept returns of products purchased through a reseller or distributor or from other online vendors
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you with the shipping charges bared by you. Unfortunately we cannot refund, replace, or exchange products if the seal/packaging has been broken or opened.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but do note that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you via your PayPal account that you used to purchase merchandise. Please note: It is your responsibility to notify us of any changes to your PayPal account before the refund.
Any return that is not accompanied with an return form email stating order number will be held by Uniq for 30 days, awaiting the return of email. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.